FAQ


Frequently Asked Questions About Personalised Products

If you need more information before ordering, check our FAQ below which covers the most frequently asked questions about our products and personalisation.


Personalisation

What kind of personalisation is available on products sold through PersonaliseMine?

Can I personalise products with photographs?

How do I upload a photo?

My photograph is too large to upload, what should I do?

How much text can I put on a personalised product?

The website personalisation preview does not look like I expected, what should I do?


Ordering From Our Website

I only want one item - do you accept orders for single quantities?

I want to place a bulk order for customised wristbands - will I get a discount for ordering more?

How do I pay for my order?

What personal information will you need to process my order?

Is my privacy protected?

What are the terms and conditions of sale?

How do I contact you?


Delivery

How much does delivery cost?

How long will delivery take?

Do you offer express delivery?


Personalised Wristbands

What size are your wristbands?

What colour wristbands are available?

How many letters personalisation can I have on my wristband?

How much will my wristband cost?

Are personalised wristbands suitable for selling as fundraising items?

Can personalised wristbands be used for medical information?

What else can I do with customised silicone wristbands?

Are wristbands suitable for children?

The wristband preview shown on the website is not as expected - what should I do?


Personalised Phone Cases

What kind of phones can your phone cases be used with?

Can I use any photo on a personalised phone case?

How much text can I add to my personalised phone case?

The phone case personalisation preview shown on the website is not as expected - what should I do?


Wooden Gifts

What kind of personalisation can I have on your wooden gifts?

The personalisation preview shown on the website is not as expected - what should I do?


Personalised Glassware

What kind of personalisation can I have on your glassware gifts?

How many characters and lines of text can I have on a glassware item?

The personalisation preview shown on the website is not as expected - what should I do?



Personalisation

What kind of personalisation is available on products sold through PersonaliseMine?

The type of personalisation available depends on the product, and is explained on the product pages and shown in your personalisation preview when ordering on this website. In all cases, we endeavour to accommodate your requirements, so if you need personalisation beyond what is displayed in the standard formats shown on the website, get in touch and let us know what your requirements are. We will contact you to advise if it is possible.


Wristband personalisation

Wristbands can be personalised with any text you wish, either debossed (engraved effect), printed, embossed, or ink-filled. The amount of text you can add varies from style to style, and the font size may be reduced in order to fit on your phrase or wording. Some wristbands have a single line of text, which wraps around the band, and others have 2-side personalisation. We also offer an inch wide wristband which has more space available for personalisation.


Glassware personalisation

Our glassware products can be engraved with one or more personalised phrases, depending on the style and size of the item. If your personalisation requirements do not fit the standard layout on the product you want, please contact us as we may be able to accommodate your needs.


Wooden Gifts personalisation

Our wooden gift products can be engraved with your wording, the amount of text depends on the style and size of the item, each has different options available. For personalisation that does not fit the standard format, contact us to enquire if your requirements are possible.

Can I personalise products with photographs?

Some products can be personalised with a photograph or image of your choice, including our hard-wearing mobile phone cases. You can upload images when ordering the product, or choose from a selection of template images. If you need help with your image(s), contact us and our team will be happy to help you get the layout you require.

How do I upload a photo?

When ordering a photo-personalised item, simply click the 'browse' button shown on the order form on the page to select an image from your computer. Once selected, click 'upload'. Your uploaded image will then be uploaded and processed. Your image may be resized and/or cropped to fit the shape of the product. You will be able to preview your personalised product before adding to basket. If the image does not look as expected, contact us after ordering, quoting your order reference number, and our team will ensure the final layout is exactly how you want it to be. We may ask you to email your original image to us to facilitate this.

My photograph is too large to upload, what should I do?

Image files up to 2MB can be uploaded via the website. If your desired photo image has a file size larger than this, it will not upload. In this case, order in the normal way, without the image, and then contact us after ordering, quoting your order reference number. We will ask you to email your image file to us separately.

How much text can I put on a personalised product?

The amount of text you can add to your product depends on the size and shape of the product, refer to the individual product details for information. This applies both to the number of lines of text and also the number of characters in a line. If the standard format does not fit your preferred text, or the preview does not look how you expect, contact us after ordering, quoting your order number and we will ensure it looks how you want it to.

The website personalisation preview does not look like I expected, what should I do?

The preview function on this website is intended as a guide only and may not accurately represent the finished product. Each product is manually checked and manufactured individually to ensure the best layout. If you have any concerns about the way your photos and/or text will be on the final product, contact us after placing your order, quoting your order reference number.


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Ordering From Our Website

I only want one item - do you accept orders for single quantities?

Most of our products are available in single quantities, including selected wristband styles.

I want to order a large quantity of personalised wristbands for fundraising - will I get a discount for ordering more?

Yes - our wristbands have fantastic discounts for larger orders, as these cost less to produce. This makes them an ideal choice for fundraising, as they can cost just a few pence each if ordered in large quantities, allowing you to re-sell at your chosen price. Wristbands purchased in this way are a very cost effective way to raise funds and awareness for your good cause.

How do I pay for my order?

When you check out, you will be taken to our secure basket area, hosted by RomanCart, where you can select your preferred payment method. We accept payments through Paypal (no account required) or directly through the Barclaycard system. Whichever method you prefer, your payment details are completely secure and will never be stored.

What personal information will you need to process my order?

We require your name and address for delivery, an email address and selected other information, for the purpose of processing your order only. You can choose to save your information for next time, to avoid filling out the form on future orders.

Is my privacy protected?

Yes, your privacy is assured. We will not pass your information on to any other party and we will use your information only to process your order.

What are the terms and conditions of sale?

Personalised products are non-returnable due to their one-off nature. Please ensure that you check all information you supply is correct.
We will only consider exchanges and refunds where personalisation is incorrect due to error on our part.

How do I contact you?

Please use our online contact form to get in touch about any query you may have. If you are contacting us after you have ordered, please quote the order reference number which is shown after check-out, and is also shown in your confirmation email.


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Delivery

How much does delivery cost?

Delivery charges are calculated on the weight of your order. If you wish to take advantage of our express wristband delivery, and your order includes other items which cannot be sent express, we recommend ordering separately to avoid excessive charges.

How long will delivery take?

Orders are usually produced in 3 working days however they can take up to 5 working days to produce plus first class postage time. This excludes printed, embossed and ink-filled wristbands which can take up to 10 working days to produce plus postage time. We offer an express service of next day delivery with same day / 24 hour production, please contact us to check we can meet your turn around time first.

Do you offer express delivery?

Express delivery is available on selected wristband products only. Your order will be processed the same day or the next day and should arrive within 3 days of ordering.


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Personalised Wristbands

What size are your wristbands?

Wristbands are availabe in three sizes:
• Child - 150mm - Children up to age of 6-7 years approx.
• Youth / Small Adult - 180mm - Best for older children and teenagers (approx. age 6 - 15) and smaller framed adults.
• Large - 202mm - Best for adults and older teenagers.
Availability of sizes will depend on your chosen colour and style - if the size you want is not available, contact us to enquire as we can usually order in stock of any size in any pantone colour.

What colour wristbands are available?

Our wristbands can be manufactured in any pantone colour. The colours shown on the website are those most commonly requested and reflect available stock, however you can request any colour you wish by contacting us using our contact form.

How many letters personalisation can I have on my wristband?

This depends on the style and size of your band - some bands are personalised in a single line around the band, others have 2 sides. Inch wide wristbands offer the most flexibility for longer phrases.

How much will my wristband cost?

The price you pay per band will depend on the style and size, and will also depend on the quantity ordered. The price shown on the page during ordering is calculated based on your current selections and will update when you change the quantity and/or size.

Are personalised wristbands suitable for selling as fundraising items?

Wristbands are perfect for fundraising - not only are they a great way to raise funds, they also help raise awareness by spreading the message. With so many different styles and colours, and a choice of different font styles, you can create a wristband that is unique to your campaign, for a recognisable accessory that appeals to people of all ages. Lightweight and comfortable to wear, long lasting and very noticeable, personalised wristbands are very popular as an item to be resold for charities and fundraisers.

Can personalised wristbands be used for medical information?

Wristbands are also a very practical way to communicate a medical requirement such as an allergy or to indicate a life threatening condition, which can be referred to in an emergency situation.

What else can I do with customised silicone wristbands?

Personalised wristbands have a wide range of other uses, not just for fundraising. They make great souvenirs or admission bands for any special event, and being fully customisable, you can choose any message you want! These bands are popular with hen and stag parties, events organisers, sports teams and clubs.

Are wristbands suitable for children?

Yes, we stock child sizes in selected styles, and these can be used for day trips, events, sports, or to show emergency contact information. Children older than 6 may require the standard/small adult size. Child size, where available is: 150mm. Youth/small adult size is: 180mm

The personalisation preview shown on the website is not as expected - what should I do?

The wristband preview function on this website is intended as a guide only and may not accurately represent the finished product. Each wristband order is manually checked and set up individually for the manufacturing process to ensure the best fit. If you have any concerns about the way your text is laid out, contact us after placing your order, quoting your order reference number.


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Personalised Phone Cases

What kind of phones can your phone cases be used with?

We currently supply personalised protective cases for iPhone4/4s, iPhone5/5s and Samsung i9300 smart phones. Please ensure you order the correct size for your phone model as mistakes cannot be rectified once the order has been processed.

Can I use any photo on a personalised phone case?

Yes, you can upload any photograph to personalise your phone case (excludes wooden cases), simply select and upload your chosen photo when placing your order. The uploaded image file must not exceed 2MB in size, so if your image is larger, contact us and we will request the image by email.

How much text can I add to my personalised phone case?

Our personalisation is very flexible, with up to 9 lines of text on each, which allows you to format the text as you like.

The personalisation preview shown on the website is not as expected - what should I do?

The personalisation preview function on this website is intended as a guide only and may not accurately represent the finished phone case exactly. Each item ordered is manually checked and set up individually for the manufacturing process, to ensure the best fit. If you have any concerns about the way your images or text are laid out, contact us after placing your order, quoting your order reference number.


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Wooden Gifts

What kind of personalisation can I have on your wooden gifts?

Wooden gift items on this website can be engraved with your wording, the amount of text allowed will depend on the style and size of the selected item. Each product has different options available when ordering, however for personalisation that does not fit the standard format, contact us to enquire if your requirements are possible.

The personalisation preview shown on the website is not as expected - what should I do?

The personalisation preview function on this website is intended as a guide only and may not accurately represent the finished item. Each glassware item is manually checked and the personalisation is set up individually to ensure the best fit. If you have any concerns about the way your text will appear on the finished product, contact us after placing your order, quoting your order reference number.


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Personalised Glassware

What kind of personalisation can I have on your glassware gifts?

Our glassware products are engraved in a script style font, with one or more personalised phrases, depending on the style and size of the item.

How many characters and lines of text can I have on a glassware item?

The number of lines of text and the number of characters per line depends on the individual product, please refer to the individual product page for more information. If your personalisation requirements do not fit the standard layout as shown, please get in touch as we may be able to accommodate your text.

The personalisation preview shown on the website is not as expected - what should I do?

The personalisation preview function on this website is intended as a guide only and may not accurately represent the finished item. As with all of our products, the personalisation is manually checked and set up individually to ensure the best fit. If you have any concerns about the way your text will appear on the finished product, contact us after placing your order, quoting your order reference number, and we will ensure it is exactly how you wish.


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Ready to order? Browse our full range of personalised products, including personalised wristbands, phone cases, and our range of fully personalised gifts and accessories. Our most popular items include colourful printed wristbands, inch wide wristbands, personalised lanyards and keyrings, all of which are great as fundraising / promotional / souvenir items or simply as a gift.



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